Telehealth
Telehealth at Crossroads:
Our psychologists provide psychological therapy via Telehealth. Through secure HIPAA-compliant platforms, we provide flexible therapy sessions via video, audio-only or telephone options. Regardless of the method you choose, all pathways are open for you to initiate or continue your journey towards improved mental health and well-being. Our Telehealth sessions mirror the effectiveness of in-office appointments, providing dynamic and personalised support for a spectrum of concerns traditionally addressed in person. Crossroads Telehealth isn't a substitute, it is a tailored and effective approach centred around your unique preferences and needs.
What is online therapy?
Online therapy has integrated all the benefits of face-to-face therapy into the convenience of your life. Crossroads has made using online therapy as easy as possible. Three days before your session, expect an email confirming your appointment time. The day before, another email will arrive with the link to access your Telehealth video call or phone consultation. When your session time arrives, simply login using the provided link on any device with a camera and microphone, and your psychologist will be ready to connect with you. Whether you opt for a video consultation or a phone call, the choice is yours.
Is online therapy right for me?
Navigating the decision of whether online therapy is the right fit for you involves recognising that therapy is a personal experience with no one-size-fits-all solution. If face-to-face sessions don't resonate with you, that's perfectly okay. Therapy is a diverse journey, and the reasons for choosing online therapy can vary widely. Online therapy offers a secure and convenient alternative, whether you reside in a remote community, face travel constraints, or seek a therapy solution tailored to your busy schedule. At Crossroads, our psychologists understand the importance of finding the right therapeutic fit, and online therapy provides a flexible and accessible pathway for individuals with diverse needs and preferences.
Is online therapy safe & secure?
Ensuring the safety and security of your online therapy experience is paramount at Crossroads. Confidentiality is a cornerstone of our approach - our psychologists, fully qualified and registered with AHPRA, are ethically and legally committed to preserving the confidentiality of your sessions, providing you with the peace of mind to openly share your thoughts. All our online therapy sessions are end-to-end encrypted, ensuring that only you and your psychologist have access to the call. Recognizing that a sense of safety is integral to the effectiveness of online therapy, we prioritise strict privacy and security policies. We’re dedicated to creating the optimal environment for your online therapy sessions, fostering a space where you can feel truly secure and supported on your journey to improved well-being.