Support Services
At Crossroads, support goes beyond a service; it's a dynamic collaboration where everyone shares common goals, fostering an environment that empowers individuals to thrive. Our dedicated support workers possess a versatile skill set, delivering personalised assistance that promotes independence and resilience.
With expertise across a range of age groups and diverse disabilities, we approach each individual's needs with sensitivity and proficiency. Our mission is to create a meaningful and supportive environment, nurturing belonging, and unlocking our client’s full potential. Recognising the pivotal role of consistency, we prioritise continuity of care by assigning a dedicated support worker to each client, building a strong client-worker relationship.
What can our support workers help with?
Our dedicated and highly trained support workers are equipped to assist individuals with a wide range of tasks and activities, addressing various aspects of their daily lives:
In Home Services
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Establishing routines and organisation
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Personal care support (bathing, dressing, grooming)
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Meal preparation and feeding assistance
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Grocery shopping and laundry
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Medication administration
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Functional living skills
Personal Development
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Nurturing life skills and independence
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Guidance for setting and achieving personal goals
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Support for higher education or work opportunities
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Interview preparation and skills development
Social and Community Activities
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Fostering social connections
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Assisting in accessing community services
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Developing communication and social skills
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Accompanying to social events and outings
Mobility and Therapy Support
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Assistance with daily mobility
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Access to exercise programs
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Support for therapy sessions
Transportation
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Assistance with travel to/from appointments and social outings
Advocacy
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Navigating healthcare, education, and financial systems
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Understanding rights, accessing resources, and advocating for accommodations
NDIS Funding for Support Work
The National Disability Insurance Scheme (NDIS) recognises the essential role that support work plays in an individual’s life. At Crossroads, our support services can be accessed through NDIS funding.
Recruitment Process
We maintain a rigorous recruitment process for our support workers, ensuring they are equipped to provide the highest level of care and support. Each prospective support worker must obtain an NDIS screencheck and a police check, signifying their competence in working with individuals with disabilities. Following this, we provide comprehensive training on disability awareness, effective communication, person-centred care and best practices in support work, to ensure they are well-versed in our values and processes.
Matching With a Support Worker
We understand that each individual is unique with their own set of needs, preferences and interests. Therefore, we prioritise creating the perfect match between our clients and support workers. Our approach goes beyond simply considering schedules and availability; we take into account the specific goals, aspirations and requirements of our clients and their families. This process begins with the completion of an online form outlining the client’s needs, availability and interests. Our team then reviews this information and matches the client with a support worker who aligns with these specifications. We strive to pair individuals with a support worker who not only possesses the necessary skills and experience but also shares common interests and values.
At Crossroads, respect, patience, and communication are at the heart of our approach. We understand that every individual we work with is unique and deserves to be treated with dignity, empathy, and understanding. We tailor each support plan to address the specific needs, preferences, and aspirations of our clients, ensuring they feel valued, supported, and empowered on their journey towards leading a fulfilling and autonomous life.